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    Returns Policy

    Right to withdraw
    Buyers have the right to cancel in writing the contract with Ability Matters Direct Ltd within a period of 7 days after date of delivery, but must return the goods within 14 days from the date of delivery undamaged in its original packaging. Buyers will be fully refunded within 5 days of receipt of returned goods, including the original postage and packaging charges. Buyer is required to pay for the cost of returning the goods. If you need any assistance please contact Customer Services on +44 (0)1235 552 895 or 0800 072 3122 (UK)/+353 (0)1 88 53 654. (Rep. Ireland)

    Faulty goods
    Ability Matters Direct must be advised in writing within 7 days after receipt of goods if damaged, pilferage is revealed. Buyers have the right to return faulty or damaged goods to Ability Matters Direct within a period of 14 days, and receive a full refund within 5 days of receipt of returned goods, including original and return postage and packaging charges.

    Where should I send my returns and how long does it take?

    For UK, the return address is printed on the Despatch note, simply peel off the “Return To” label and place on the parcel. Return addresses are one of the following:

    Returns UK
    Ability Matters Direct
    Ability House
    21 Nuffield Way,
    OX14 1RL

    Returns Ireland
    Ability Matters Direct Ltd
    Deansgrange Business Park,Kill Lane,
    Co Dublin

    Please remember that until we have received your return parcel it is your responsibility, so please ensure that you send your goods securely.We try to process returns as quickly as possible, please allow 14 days from receipt of the return. Should you have any further queries regarding deliveries and returns, please contact us.

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