We are committed to providing excellent after-sales support for all our products, and will be pleased to assist in-store or come to you on any call-outs for repairs and servicing. Please contact your nearest Ability Matters shop for information on our call-out pricing.
In-store appointments with our engineers are available if you wish to discuss your requirements before proceeding with any repairs.
Engineering and Breakdown
Call out inclusive of first 1/2 hour labour (within 30 miles of store)
Labour per 1/2 hour or part thereof
Service & Safety check
Wheelchairs & rollators
R & R Chairs
Add £1.00 per mile for call outs in excess of 30 miles from nearest store.
Normal engineering hours Monday – Friday 9am – 5pm *excluding bank holidays.
We supply spare and replacement parts from all major manufacturers. All of the rates above exclude the costs of any necessary parts.
Please note: if your product is to be repaired under guarantee and was initially collected from a shop, you will need to bring it back to the shop for us to action the guarantee. Products that were delivered and need to be repaired under guarantee will be collected by Ability Matters or repaired on site.