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    Service and Repairs

    After-Sales-Support-subpage_1

    We sell locally so that we can reach our customers to maintain the products we sell and to be there if something goes wrong.

    We service and support the products of all manufacturers we sell.

    We are committed to providing excellent after sales support at a sensible price. Ask at the relevant branch for advice on our pricing.

    Warning: National/internet providers will happily sell to you but will often expect you to return the product to them if technical support is required!

    You can make an appointment to meet an engineer in store to discuss your requirements allowing you to ask as many questions as you like and agree any work and/or parts required.

    Call-outs. We will be pleased to come to you. A call-out charge will apply – please contact your nearest Ability Matters centre for details.

    We can look after you.
    Just pop in to see us or contact one of our shops.


    Engineering and Breakdown

    In Store Call Out
    Call out inclusive of first 1/2 hour labour (within 30 miles of store) / £75.00
    Labour per 1/2 hour or part thereof £25.00 £30.00
    Battery test £15.00 /


    Service & Safety check

    In Store Call Out
    Wheelchairs & rollators £30.00 £50.00
    Powerchairs £70.00 £90.00
    Scooters £65.00 £85.00
    R & R Chairs / £60.00

    Add £1.00 per mile for call outs in excess of 30 miles from nearest store.
    Normal engineering hours Monday – Friday 9am – 5pm *excluding bank holidays.


    Please note:
    All products to be repaired under guarantee that were collected from store, need to be brought back to your nearest store for Ability Matters to action the guarantee. Products that were delivered and need to be repaired under guarantee will be collected by Ability Matters or repaired on site.

    Spares & Replacement Parts
    All major manufacturers spares supplied. All rates above exclude costs of parts if required.

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