We use information held about you in the following ways:
2.1. To fulfil any agreement we have entered into with you.
2.2. We may supplement the information that you provide to us with information that we receive from third parties.
We may give information about you to the following, who may use it for the same purposes as set out above:
3.1. agents who (on our behalf) profile your data so that we may tailor the goods/services we offer to your specific needs;
3.2. to anyone to whom we transfer or may transfer our rights and duties under our agreement with you;
3.3. if we have a duty to do so or if the law allows us to do so.
4.1. In carrying out the activities specified in this section, we may transfer data to reputable companies outside the European Economic Area. We take steps to ensure that your information will be afforded the same level of protection as that required of us under applicable UK data protection legislation.
4.2. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
4.3. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
5.2. Cookies allow us to understand better the pages and advertisements that have been read, to determine how frequently particular pages are visited and to determine the most popular areas of our web site.
5.3. Depending on the type of cookie we use, cookies also allow us to make our web site more user friendly, for example, permanent cookies allow us to save your password so that you do not have to re-enter it every time you visit our web site.
5.4. If you wish, you can usually adjust your browser so that your computer does not accept cookies.
5.5. Alternatively you can adjust your browser to tell you when a website tries to put a cookie on your computer. How you adjust your browser to stop it accepting cookies or to notify you of them, will depend on the type of internet browser programme your computer uses.
5.6. Please remember, cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third party websites or external data suppliers.
5.7. Your browser also generates other information, including which language the site is displayed in, and your Internet Protocol address (“IP address”). An IP address is a set of numbers which is assigned to your computer during a browsing session whenever you log on to the Internet via your internet service provider or your network (if you access the Internet from, for example, a computer at work). Your IP address is automatically logged by our servers and used to collect traffic data about visitors to our web sites. We do not use your IP address to identify you personally.
5.8. We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or willful default.
We are a member of The Retail Ombudsman:
We pride ourselves on giving excellent customer satisfaction. Wherever possible a complaint is best resolved by the person responsible for the issue of the complaint. All complaints will be acknowledged by the person handling the complaint, and the complainant will be kept informed as to the status of their complaint and when they can expect to receive a reply. On receipt of a complaint, a full record will be kept of any telephone conversations or written communications. Ideally, we aim to resolve complaints within a timescale of seven working days. If this is not possible because a full investigation has not yet been completed, a progress report will be sent to the complainant. If we, (Ability Matters Direct), are unable to resolve a complaint that you make within eight weeks you can take your complaint to The Retail Ombudsman. This is an independent organisation specialising in providing an alternative dispute resolution service for consumers and retailers. As a member of the organisation, we are bound by their code of practice and they can be contacted via: Website: www.theretailombudsman.org.uk Email: firstname.lastname@example.org Tel: 02031 3782 68 ODR Online Dispute Resolution Platform
We have designed the Ability Matters website to be as accessible as possible. In order to make our website easier to read you can increase the font size by increasing the browser text size.
On a PC: Hold CTRL and scroll forwards on a mouse or pressing the plus sign.
On a Mac: Hold cmd and use the mouse roller to zoom in and out or hold cmd and press the + button.
The BBC’s website ‘My Web My Way’ offers further help on adjusting text size, screen magnification, colour and contrast.
The website is built using XHTML and CSS, according to W3C (World Wide Web Consortium) standards. It is designed in line with recognised best practice, such as the W3C Web Content Accessibility Guidelines.
W3C – Web content accessibility guidelines
Please let us know any problems you may have encountered, you can contact us as follows: email@example.com