If you have a disability or long-term illness, you may qualify for VAT relief when purchasing products adapted for your personal use. This is a scheme offered by the government, and the vast majority of our products are eligible for this important support.
Both the product and the person must qualify to receive the VAT relief. A person is “chronically sick or disabled” if they:
Have a physical or mental impairment that has a long term effect on their ability to carry out everyday activities, such as blindness
Have a condition that doctors treat as a chronic sickness (e.g. diabetes), or are terminally ill
Please contact your local Ability Matters store to discuss the eligibility of specific products: