1. Information we may collect from you
We may collect and process the following data about you:
Information that you provide by filling in any of the forms on the website. This includes information provided such as your name, email address, telephone number.
Registration or Contact Form(s) or when you sign up to receive newsletters.
If you contact us, we may keep a record of that correspondence.
Details of your visits to our site [including, but not limited to, traffic data, location data, your organisations name and location, business contact details, weblogs and other communication data and the resources that you access.
2. Use of your Personal Information
We use information held about you in the following ways:
2.1. To fulfil any agreement we have entered into with you.
To register you with our website and to administer our website services;
For assessment and analysis (e.g. market, customer and product analysis) to enable us to review, develop and improve the services which we offer and to enable us to provide you and other customers with relevant information through our marketing programme.
To notify you about changes to our Service.
To make decisions about you using computerised technology, for example automatically selecting products or services which we think will interest you from the information we have.
To keep you informed of such products and services (including special offers, discounts, offers, competitions which we consider may be of interest to you. We will only contact you by electronic means (e-mail or SMS) where you have consented to be contacted for such purposes.
2.2. We may supplement the information that you provide to us with information that we receive from third parties.
3. Disclosure of your information
We may give information about you to the following, who may use it for the same purposes as set out above:
3.1. Agents who (on our behalf) profile your data so that we may tailor the goods/services we offer to your specific needs.
3.2. To anyone to whom we transfer or may transfer our rights and duties under our agreement with you;
3.3. If we have a duty to do so or if the law allows us to do so.
4. Where we store your data
4.1. In carrying out the activities specified in this section, we may transfer data to reputable companies outside the European Economic Area. We take steps to ensure that your information will be afforded the same level of protection as that required of us under applicable UK data protection legislation.
4.2. All information you provide to us is stored on our secure servers for up to 10 years. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
4.3. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
5. Your rights
Under the Data Protection Act (2018) you have the right to:
5.1. Request a copy of your personal data which we store.
5.2. Request that your personal data is updated or corrected.
5.3. Request the deletion of all your data (in some instances).
5.4. Request the restriction of the processing of your information.
5.5. Request that the data we hold on you is transferred to another organisations.
5.6. Withdraw your consent regarding the processing of your personal data at any time.
5.7. If you are unhappy with the way we use your personal data, you have the right to complain to the Information Commissioner’s Office (ICO). You can contact the ICO by telephone on: 0303 123 1113.
If you wish to request any of the above information, please send an email to: email@example.com or write to us at: FAO the Data Protection Officer, Ability House, 21 Nuffield Way, Abingdon, Oxfordshire, OX14 1RL. Alternatively, you can call us on 0800 072 3122 for further information.
6. IP Addresses and Cookies
6.1. New technologies are emerging on the Internet that help us to deliver customised visitor experiences. In particular, there is a technology called “cookies” which may be used by us to provide you with, for example, customised information from our web site. A cookie is an element of data that a web site can send to your browser, which may then store it on your system.
6.2. Cookies allow us to understand better the pages and advertisements that have been read, to determine how frequently particular pages are visited and to determine the most popular areas of our web site.
6.3. Depending on the type of cookie we use, cookies also allow us to make our web site more user friendly, for example, permanent cookies allow us to save your password so that you do not have to re-enter it every time you visit our web site.
6.4. If you wish, you can usually adjust your browser so that your computer does not accept cookies.
6.5. Alternatively you can adjust your browser to tell you when a website tries to put a cookie on your computer. How you adjust your browser to stop it accepting cookies or to notify you of them, will depend on the type of internet browser programme your computer uses.
6.6. Please remember, cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third party websites or external data suppliers.
6.7. Your browser also generates other information, including which language the site is displayed in, and your Internet Protocol address (“IP address”). An IP address is a set of numbers which is assigned to your computer during a browsing session whenever you log on to the Internet via your internet service provider or your network (if you access the Internet from, for example, a computer at work). Your IP address is automatically logged by our servers and used to collect traffic data about visitors to our web sites. We do not use your IP address to identify you personally.
6.8. We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.
We are a member of the Alternative Dispute Resolution for Retail #91486:
We pride ourselves on giving excellent customer satisfaction. Wherever possible, a complaint is best resolved with the staff member you have purchased the goods or services from. If this is not acceptable, you can request this is escalated this to a senior manager. All complaints will be acknowledged by the person handling the complaint, and the complainant will be kept informed as to the status of their complaint and when they can expect to receive a reply. On receipt of a complaint, a record will be kept of some or all communications to assist in the complaint management and investigation. We aim to resolve complaints within a timescale of seven working days. If this is not possible because a full investigation has not yet been completed, a progress report will be communicated to the complainant. If we, (Ability Matters Group Limited), are unable to resolve a complaint that you make within eight weeks you have the option to refer it to the Alternative Dispute Resolution for Retail. This is an independent organisation specialising in providing an alternative dispute resolution service for consumers and retailers. As a member of the organisation, we are bound by their code of practice and they can be contacted via: Website: www.cdrl.org.uk Email: firstname.lastname@example.org Tel: 0203 540 8063 ODR Online Dispute Resolution Platform
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